Extremely Unsatisfied with MTN

I have fully paid my contract, and when I called to cancel it (5 Oct 2015) the guy said everything is in order and my contract is closed/prepaid. Did not give me anything to sign, nor did I know I need anything. I am not an employer of MTN, I do not know your policies and procedures and it was my first contract to cancel.

Now I owe R2125 because some MTN EMPLOYEE did not do their job correct. I get contacted by SSDA and said okay I will pay this but I need proof of settlement with them and MTN. He said that they must first find out what other balance there is on my MTN account before they can give me this information. My contract was cancelled in 2015 allready!! MTN is useless with customer help and services.

According to me I did what I should've done, and MTN didn't do their job. Now they are *****ing my money.

I WILL NEVER RECOMMEND ANYONE TO USE MTN, due to their poor customer services.