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Aaron B

1 reviews | Active since Apr 2018

07 Apr 2018, 15:05

Extremely unsatisfied - MTN Cresta

I wish I could just give no stars for this review as MTN Cresta still hasn't told me when I'm getting the phone I sent in for repairs almost 3 months ago. They have told me for the past 3 weeks that I'll be getting it the week after, yet still waiting for the results to show. If you're currently with MTN insurance I highly suggest you move on with your life. As it will be stress free. Extremely unsatisfied with this "service" of theirs.

0
Replies (2)
MTN South Africa
MTN South Africa's reply10 Apr 2018, 06:28
Official

Good day Aaron,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with the IMEI numberfor the device that you have sent in for the re[air. We require the info so that we may track the device as well as the progress of the repair.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

AB
Aaron B's update10 Apr 2018, 08:49
Reviewer Update
First of all, there is no progress for the repair. Its literally just the location of the device. I need this phone now! This has been happening for weeks on end now! ********** ********** 0 I want the insurrance on this device cancelled as well. Im not dealing with 3rd party insurrances because when i got that phone it still said that MTN will take care of cancellations and everything to do with it. This is ridiculous. If i dont have the phone by the end of this week, ill be taking this further.