Extremely unresponsive customer service

<p>i wish I could complain about the customer service - but there honestly isn't any customer service!! Have been trying to get the settlement amount on the remainder of the contract for over 2 WEEKS.</p> <p> </p> <p>I went into the MTN store twice, and each time they said they cannot help - we have to phone 808.</p> <p> </p> <p>Phoned 808 more than 12 times and each time sat on hold for over 15 minutes just to speak to somebody. They keep referring me to the retentions department and PROMISE that they will email WITHIN 48 hours. This is either total bull**** or the retentions department are completely useless at doing their job. Perhaps I should lay a complaint at the consumer council and maybe contact the consumer protection ombudsman.</p> <p> </p> <p>maybe THEN we will get some customer service!</p>