extremely unprofessional

I made a call to mtn minutes ago,and i spoke to themba zungu,i have to admit themba u need to ask your<br> supervisor or manager to send u back to training simply because first of all you do not have a clue of that thing they call telephone etiquette(you do not know how to speak over the phone).secondly u are at the wrong department you will make it if you can take calls as a debt collector you are absolutely lacking soft skills.<br> <br> I called in because i'm having a serious problem all the time after loading airtime on my device<br> and i love to convert airtime to data bundles and everytime the bundles vanishes without me making use of them.<br> i ask themba if he can assist me,then i almost had a heart attack when themba told me that it's because i have used the bundle and that is going to happen forever.I did not ask whether this thing is to occur forever all i was asking is whether mtn is having some technical glitches when it comes to bundles vanishing and the themba repeated it's going to happen forever.So hence on my opening remarks i've made mention of the fact that themba you are at the wrong department i'm sorry to mention that to you but i just did.<br> <br> Thank