Extremely unhappy with MTN

I am writing this message as a deeply disappointed and frustrated MTN customer. I have been loyal to MTN for many years, which is why this experience has been particularly upsetting. On 6 May 2026, I received a telesales call from Lollita Chetty based in Milkwood Office Pak, Durban, who sold me a data package and assured me that everything would work perfectly. I decided to take this package because my daughter, who is in high school, requires reliable internet access for her schoolwork. As we all know, data is expensive, and I trusted MTN to provide the service that was promised. Unfortunately, from the day I received the SIM card, it has never worked. I immediately contacted the MTN call centre on several occasions, but instead of receiving assistance, I was met with poor customer service and rude interactions. In an effort to resolve the matter, I personally visited multiple MTN stores, including Greenstone Mall, East Rand Mall, Brandwood Centre, Harvest Mall, and others. Despite my efforts, no one was able to assist me. What is even more concerning is that staff at these stores informed me that many sales agents managed by Yasmeen Rode in Milkwood Office Park Durban, frequently fail to follow the correct sales and activation processes. If this is true, it reflects poorly on the management and oversight of these sales operations and has left customers like myself suffering the consequences. For the past three months, MTN has continued to deduct money from my account for a service that my daughter has never been able to use. I find it unacceptable that I am being charged for a product that has never functioned as promised. As a customer, I feel ignored, taken advantage of, and left without any meaningful support or resolution. I have exhausted every avenue available to me in trying to resolve this issue directly with MTN. That is why I am turning to HelloPeter for assistance. I feel completely helpless, while MTN continues to deduct money that could be better spent supporting my children and their education. I am requesting the following: Immediate investigation into this matter. Restoration of the service or cancellation of the contract if the service cannot be provided. A refund for all months during which I was billed for a service that was not working. A formal explanation regarding why this issue has remained unresolved despite my numerous attempts to obtain assistance. I hope that MTN will take this complaint seriously and finally provide the assistance and accountability that I deserve as a paying customer.