EXTREMELY UNHAPPY CLIENT SERVICE IS DISGUSTING

PLEASE DO NOT USE MTN SOUTH AFRICA as your service provider my daughter in law app**** for a router at a special in December 2023 for R 249 00 MONTHLY from the onset, she has major issues first with the account than with verification and then the delivery process, best of all her account details she submitted for the debit order to be debited, since inception this was just such a bad choice, then the service is disconnected for none payment and the account has been paid then calling Mtn then a call need to be logged then nothing happens, then called again and being told a call was never logged a new call need to be logged what is happening here at this company is this the way they do business their staff is *********** to the highest level, my daughter in law called again this morning as the service was switched off on Friday and yet the account is paid and numerous proof of payments submitted via email yet to no avail any positive response to restore the service from Friday its Monday today 4 days and no internet service 4 days in total is this right ?????????? she called Mtn again this morning and spoke to PHILISIWE NDAMASE and she was told ticket was never logged hence all the proof is on email. Philisiwe asked her to mail her the proof of payment direct with her mobile number as the subject which she did 10 minutes ago is this going to be an ongoing hassle who knows, all i know we are definitely cancelling this account month end, this is the worst service we have ever experienced, their customer service is putrid. We regret having ever cone this route and to top it off with no notification the premium is now R 269 000 - R 20 increase with no notification, I needed to put this out there as they think they can get away with this for such a huge organization we are extremely disappointed!!!!!!!!!!!!!! let's see if this service will be restored soonest.