Extremely unhappy Client

I am so tired of MTN and the pathetic service, *********** staff members in most the branches i visited, don't mention the system they work on. (permanently slow or offline!)

I have been trying to reach an MTN consultant for weeks. I just need my settlement amount on paper. Eventually when someone answer the phone. They can't help me. I’ve been transferred and transferred several times. Been holding for more than 4 hours per day! This is so unacceptable and pathetic services. Branches can’t help me all. All they say is "Sorry i can't help, phone 135" I need is an Settlement letter to settle my account once and for all.