DK
Dandre K
1 reviews | Active since May 2015
01 Feb 2016, 10:52
Extremely unhappy client
Hello there, I have complained about MTN on numerous occations, I have complained directly to MTN but nothing has been done! I have been a client of them for almost 14 years, the past year I have had many problems! When I have more than R200 airtime on my phone, I can't make a call because they say I have insufficient airtime to make a call, then 10 minutes later I have less than R200 airtime left and they tell me it's because of a network error so I will pay for it!!! How does that work???! My airtime keeps disappearing, I can barely use my phone, I have to load extra airtime in a month and that doesn't work either! There is no content services on my phone and all my apps are restricted, so once I open the app it only uses data! This contract only expires in October, but with all the money I had to spend extra, I feel that this contract needs to be stopped! I spoke to a branch owner and that didn't even help! I want this contract stopped please! The contract number is ***
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Replies (1)
MTN South Africa's replyOfficial
06 Feb 2016, 12:03Hello Kwagga101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
The system shows that your airtime is mostly used on calls and internet connections. We advise that you avoid having multiple internet pages opened as you may be charged from both your airtime and data bundles.
Please find below the estimated early termination fees:
LG G3 Beat R 6902.62 / 24 Months * 9 Months Remaining = R 2588.49 (handset fee)
+ R 436.98 unbilled balance
+ R 369.00 Billed Balance
= R 3394.47 estimated cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract:
Name of bank: Absa Bank
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
The system shows that your airtime is mostly used on calls and internet connections. We advise that you avoid having multiple internet pages opened as you may be charged from both your airtime and data bundles.
Please find below the estimated early termination fees:
LG G3 Beat R 6902.62 / 24 Months * 9 Months Remaining = R 2588.49 (handset fee)
+ R 436.98 unbilled balance
+ R 369.00 Billed Balance
= R 3394.47 estimated cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract:
Name of bank: Absa Bank
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Feb 2016, 12:03
Official
Hello Kwagga101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
The system shows that your airtime is mostly used on calls and internet connections. We advise that you avoid having multiple internet pages opened as you may be charged from both your airtime and data bundles.
Please find below the estimated early termination fees:
LG G3 Beat R 6902.62 / 24 Months * 9 Months Remaining = R 2588.49 (handset fee)
+ R 436.98 unbilled balance
+ R 369.00 Billed Balance
= R 3394.47 estimated cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract:
Name of bank: Absa Bank
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Kindly be advised that at times you would receive the insufficient airtime message alert when trying to make a call if your airtime balance is reserved on an open internet page. We advise that you close all active applications before making an outgoing call.
The system shows that your airtime is mostly used on calls and internet connections. We advise that you avoid having multiple internet pages opened as you may be charged from both your airtime and data bundles.
Please find below the estimated early termination fees:
LG G3 Beat R 6902.62 / 24 Months * 9 Months Remaining = R 2588.49 (handset fee)
+ R 436.98 unbilled balance
+ R 369.00 Billed Balance
= R 3394.47 estimated cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract:
Name of bank: Absa Bank
Account number: ***
Branch code: 632005
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,