EXTREMELY UNHAPPY AND FRUSTRATED CUSTOMER

I am so sick and tired of having to deal with this company. I don't even understand why there is such a huge delay. On the 27 March 2018 I wrote a review, check my profile you will see it. After which i got a response which really wasn't a response as they where still accusing me of using their phone when in actual fact i had never even used.

I returned your cellphone on the very same day i received and i confirmed this but now even after providing all the information you requested there is still a delay??? WHY??? We are approaching the 25th of another months and what? i will be debited again because of the incompetence of your customer service department to solve my problem even though all information and evidence has been provided?? This is truly just so frustration. Please solve this mess because all this money you are taking is truly of value to my family and i especially with recent increases in vat and petrol.

If you know that your 3rd party agents like Mondo can't handle the pressure remove them and stop with all these issues. SOLVE IT...