Extremely Unhappy

I am extremely frustrated and disappointed with the service I’ve received regarding my Black Friday online LTE deal from MTN SA. After placing my order, I was contacted by the Online Mondo team to complete my application. I comp****, the application was completed, and payment was made. However, I was then issued an incorrect order number along with multiple PIN codes for delivery verification—none of which were actually linked to my order.

I have repeatedly contacted MTN SA, but I’ve been bounced around from one department to another with no real assistance. Despite using the incorrect order number, I kept receiving emails claiming my “failed delivery address” had been updated and that I would be contacted. Yet no one has been able to explain how or why my delivery supposedly failed, or even confirm which address was used in the first place.

When I called today—after waiting 20 minutes to be assisted—I was told that my order is marked as “complete,” even though I HAVE NOT RECEIVED ANYTHING. I have no router, no LTE package, and absolutely no clarity from MTN or Mondo. Meanwhile, the next payment is already due, and I have effectively paid for the entire month of December 2025 without receiving the service I paid for.

To make matters worse, consultants cannot explain why the delivery address failed, and today I was told my residential address was listed as the delivery address—even though that is not the address I provided during the application process. Other consultants simply stated the address failed and had “no idea why.”

This level of incompetence, miscommunication, and lack of accountability is unacceptable. I need this resolved immediately.