MB
MiekeBotha B
1 reviews | Active since Dec 2015
29 Sept 2017, 09:44
Extremely *********!!!
Your call centre employees are extremely rude! They will call me during the day (while at work) and try to sell me anything possible, when I say I'm sorry I'm not interested, the phone gets hung up in my ear.
Maybe teach some decency that even when a client isn't interested in a new product, and happy with what they currently have, that there's no need to be so ********* and rude to customers. Can't believe what I'm hearing.
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MTN South Africa's replyOfficial
09 Oct 2017, 10:14Dear Mieke,
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
You may opt out of the marketing strategies by registering your name on the Direct Marketing Associations “do not contact” list as we cannot add your name onto this list on your behalf if you do not wish to be contacted in future.
You may use the channels below:
https://www.nationaloptout.co.za/NationalOptOut.aspx
http://www.dmasa.org/dmasa/dma_optout.php
Alternatively, you may SMS your ID number (To DMA ) on 31484
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply09 Oct 2017, 10:14
Official
Dear Mieke,
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
You may opt out of the marketing strategies by registering your name on the Direct Marketing Associations “do not contact” list as we cannot add your name onto this list on your behalf if you do not wish to be contacted in future.
You may use the channels below:
https://www.nationaloptout.co.za/NationalOptOut.aspx
http://www.dmasa.org/dmasa/dma_optout.php
Alternatively, you may SMS your ID number (To DMA ) on 31484
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,