Extremely tired and disillusioned MTN customer!!

I had all my contracts renewed and upgraded at the MTN store, Clearwater Mall (Roodepoort) over the past 10 yrs. On 09/05/2020 I visited them with a claim on my Samsung S7 edge's cracked screen. I spoke to their new manager Mr. Beki Mhlanga and was impressed by his friendliness and professional service. It all became so complicated because we discovered that one of their MTN agents at that branch put the wrong device on insurance with my previous upgrade and now that I want to claim, I have endless hassels. I have proof of the folly, but because the mistake was not on the insurance's side but on the MTN agent's, I still sit with a broken screen, endless e-mails, endless calls, Whats-apps and visits to that branch and seven months later there seems to be very little progress but just empty promises. I contacted the Operations Manager, Tongwe Mashonga over that branch, but he can only try help me in a week's time after a family member's funeral. I am so, so, so tired of all this sloppiness and extremely bad service... although Mr. Beki stays calm, friendly and professional, my phone is still broken and whoever does not do their job casts a very, very bad light on this branch in affluent shoppers' eyes. If this case is not solved soon I will never ever go near this MTN Clearwater branch again and will most definitely start going the ombudsman route. Cobus Britz (The Challenge Newspaper)