EXTREMELY RIDICULOUS SERVICE

My wife has logged complaints with MTN Insurance several times and has not been contacted yet. She lost her phone the 25/022016 sent the insurance claim form that was eventually rejected and called the insurance department 2 weeks ago to log the complaint. She was informed that in 48hrs she will be contacted by MTN Insurance who will advise her what steps to take. NO ONE HAS CONTACTED HER SINCE. IS THIS ISSUE JUST BEING IGNORED SERIOUSLY. MTN EXPECTS HER TO PAY THE CONTRACT AND INSURANCE BUT WHEN SHE NEEDS IT THEN THEY CANNOT HELP. WHAT THE HELL. IS THAT WHAT YOU CALL A 'SERVICE PROVIDER' THAT CANNOT SERVE THEIR CUSTOMERS WHEN NEEDED BUT EXPECTS TO BE PAID.<br> PLEASE CONTACT HER OR MYSELF AND EXPLAIN WHAT THE PROBLEM IS!!!