EXTREMELY POOR SERVICE WHEN IN NEED

<p>Friday afternoon on my way home from work I was ****** at gunpoint of my cellphone. When I got home I immediately called MTN to block my sim card and to blacklist my phone. I called 173 from another MTN number and was told that they cannot assist me as I needed to get a new sim card then do a sim swop as for my cellphone I could only do it from Monday to Friday between 8am and 5pm. I explained to the operator my situation and although she was very apologetic she could not help me. I called again on Saturday and was told the same story. On Sunday I bought a new sim card at a MTN store and called them to do the sim swop and was told that they are offline and I needed to do *173#. After trying this a few times i gave up and called again just to be told that my sim was not RICA'D. This was enough to make me loose my cool and to top it all the operator that I spoke to addressed me on my first name in a very unproffesional manner which left me with a very bitter taste in my mouth.</p> <p> I enquired at the other service providers and all of them block your sim and blacklist your phone immediately only MTN that waits for the ********* to get away with your personal details before they are able to assist. The oper</p>