EXTREMELY POOR SERVICE!!!!!!!!! THEY DO NOT EVEN DESERVE 1 STAR!!!!

My contract was coming to an end in June 2024, I tried to phone the call centre but they were not helpful at all. I sent an e-mail in May 2024 instructing MTN that I wish to cancel the contract and that this will be the last month that I will be paying for the contract. They ignored my request and I received an automated sms that I need to pay for the contract. I sent an email asking as to why the contract was not cancelled as per my request, the email came back that the account was in arrears and that I needed to make the final payment for the contract to be ended. (This is after I have already informed them that I will not be paying for the account as I did not want to extend the contract). I then sent an e-mail again, paid for the contract again and informed them that it would be the last payment that they will receive from me. My account was paid up to date. Now we are in July and the contract has STILL not been cancelled!!!!!!!! According to them the account is in arrears and I need to settle the account before they can cancel the contract. I have explained to them that when I instructed them to cancel the contract the account was paid up to date.... Someone was sleeping on the job and did not do their job to cancel the contract in time. I WILL NOT PAY A SINGLE CENT TO MTN AS IT IS NOT MY PROBLEM THAT SOMEONE DID NOT DO THEIR JOB!!!!!! DEDUCT IT FROM THEIR SALARY IF YOU MUST!!!!!! I WILL NEVER RECOMMEND MTN TO ANYONE!!!!!!!!!