Extremely Poor Service – Refusal to Honour 7‑Day Cooling‑Off Period

I am extremely dissatisfied with the unacceptable service I received from the MTN Store Manager at Maponya Mall, as well as the MTN Customer Care Centre and the cancellations Department.

While still within my 7‑day cooling‑off period, I requested either an exchange or cancellation of my contract. This request was wrongfully refused, despite being my legal right. The store manager at Maponya Mall was dismissive and unhelpful, and showed no willingness to assist or take accountability. I cannot be forced to make a payment for 36 months for products I do not like

After this, I was sent from pillar to post between customer care and the store manager, forced to repeat myself multiple times, and given conflicting information with no resolution. The matter was logged under Case Number: BO*** Reference Number: 1‑*** yet nothing meaningful has been done.

This entire experience has been frustrating, time‑wasting, and disrespectful. MTN has shown a complete disregard for customer rights and service standards. Customers should not have to fight this hard to be assisted within a legally protected cooling‑off period.