Extremely Poor Service – No Response for Itemised Billing Request

I am very disappointed with the level of service I have received from MTN. I have made multiple attempts to request an itemised billing/usage report, but to date, nothing has been resolved. I visited an MTN store in person, called customer care, and even followed the instructed process by texting 30988 using my number ***. Despite all these efforts, I have not received any assistance or feedback. To make matters worse, I also sent an email requesting assistance and have not even received an acknowledgement. This lack of response is highly frustrating and unprofessional. As a paying customer, I expect transparency and timely support, especially for something as basic as accessing my own billing information. MTN’s customer service has failed me across all channels – in-store (clearwater), telephonic, and digital – which is unacceptable. I would appreciate urgent intervention and a proper response regarding my request.