EXTREMELY POOR SERVICE MTN AND SUMMER MOBILE

In february 2017 , summer mobile contacted me regarding a upgrade a had available with Mtn, apparently they a a third party sales devision. Everthing they were telling me sounded great and hassel free, so i decided to do the upgrade over the phone, i then only upgraded my package and decide not to take a device. They then explained to me that i would will be billed for the upgraded package, but i would also have to finish the remainder of my previous mobile device in the next 4 months, because i am upgrading on the 20 th month of my contract, and thereafter the amount will be reduced to only the package,without a mobile device, which was totally fair and understandable. After the 5th month passed and the billing amount was not reduced, i decided to phone mtn in this regard. Everything went well and the query was logged, they explained that according to their system i am paying for a new mobile device and that i should have stopped paying for the old one in february , but they said that it should be resolved in the next 24hours. To make a very long story short, this happend about 3-4 times. I was told that Summer mobile was responsible for the mistake and that they would have to fix it, but mtn was not getting feedback from them. I them decided to phone Summer mobile myself to speed up the process. They were extremely rude, and actually made me feel that i was in the wrong, for calling them, i never shouted or said anything rude to them, but the response was offensive. They said to me that the people at mtn call centre a lazy and they dont want to do their job, and that the issue i have was not there problem to deal with. I then decided to call mtn again and explain the situation (speaking to a different consultant everytime i called, so i had to explain everything over and over) they had the same story, but the query will be escalated to someone who would be able to sort it out. In the mean time, months were passing and i was still paying for a mobile device that i never received and according to the mtn consultant that i spoke to in the beginning, i should not even have paid for the first 4 months. In the end, we are in October and and i have been paying for a device that i do not have since February, this is totally unacceptable and i am disgusted with the service throughout the entire experience. I also emailed the cancellation department, asking for a cancellation quote, and told them that i am willing to lose all the money that i have already paid, but i would like to end my 2 existing contracts. Since then i only received a email that said they received my request, i am so tired of this but my hands are tied, i was going to stop my debit order, but was said that my line will be suspended. THEY OWE ME MONEY BUT IF I DONT PAY THEY WANT TO SUSPEND MY LINE!! ABSULUTELY PATHETIC MTN SA AND SUMMER MOBILE!