EXTREMELY Poor Service from MTN once again

To MTN subscribers, please peruse your contracts (before signing), they have a tendency of having "hidden costs" in the fine print. regarding payments, the requirement is a debit order off a credit card.... I have been debited R11.40 for an RD payment off my credit card. I called in, was given a reference number and was told that that it will be reversed. not done on next statement, so I call in again, with no resolution. My R11.40 is GONE, they have a "so called" manager - Jack Ngcobo at the Durban call centre. a manager with no portfolio nor ability to make a decision over the "back office". My final statement is that I am the fool, to have renewed my contract with this poor service provider- MTN. that thrives on making small money into big. assumption 10000.00 R11.40's = R114000.00 pm.....