Extremely Poor Service from MTN

A consultant called & said she's calling from MTN, she said I'm getting an increase in monthly data allocation at No extra cost & NO Changes to my current contract as she was going through the last part(T&C's I think) like a bullet train!!... at the end she mentioned mobiles plus and cut the call before I could ask anything at the end. The next month I realized while my data allocation increased, my minutes decreased & I no longer had sms's. I called & finally spoke to Layanne Daniels at Mobiles Plus, who promised to review the call & get back to me and send a transcript of the call. We are now about 6 months after my first call to them... no feedback. I have been in contact with MTN and it's just back & forth. I have sent emails to Mobiles plus as per info provided by Mtn.. Nothing ... the most pathetic service ever received. I will never have anything to do with Mobiles Plus and definitely will be sharing my experience. It can't take 6 months for MTN & mobiles Plus to sort this out.. I am a customer of MTN, not Mobiles Plus... I was ****med by the mobiles plus consultant into believing that she worked for Mtn directly & not a company contracted or whatever. I keep sending requests for an update with MTN & every time I'm told they are requesting feedback & I must wait for 72hours... it's been 6 months. Does your customer service really need this disgusting? Also MTN overcharged me at the beginning of last year.. you took over R500 for a contract I was paying R169.00 for. The consultant who called me to offer me the upgrade said that existing customers will get the same offers that anyone who walks into the store can get.. 2 months later another lady at MTN called & gave me the 'black Friday' deal in April/May .. your own consultants don't even know what's going on. At this point, I want to cancel my contract & refer this to the Ombudsman!