Extremely Poor Service from MTN

I'm trying since 10 April 2022 to get a Home WifiMTN Home Router onMyMTN Home 100gb with 20GB free per month. My reference nr ***5. Up to date NO one has contacted me from MTN accept 2 email replies ensuring me someone will contact me. Adrian Stellenberg contacted me (#***) - 19 April 2022; 29 April I've contacted MTN, 9 May 2022 I've contacted MTN - Gladys Ramarumo; 11 May - Aviwe Kala send messages "SOMEONE" will contact me - up to date NO PROGRESS regarding my WIFI ROUTER application.