EXTREMELY POOR SERVICE FROM MTN!!

Item: MTN South Africa
Rating: 1
Author: Marizanne Z

I upgraded my MTN contract in December, I waited 2-3 weeks for the new LG G4 Stylus, I had the phone for a week or 2 and then went to MTN, the phone wasn't functioning correctly and they said a software update was necessary. I sent the phone away, a month later I got it back, the cover was broken by MTN and the software update wasn't done as I was still having trouble with the phone, so I sent it away again. My phone has been sent away for almost 6 months now, they had excuses that they couldn't find a courier to take the phone to Bloemfontein so that took extra time, I have no idea where my cellphone currently is and I haven't received any news from MTN regarding the phone and every time I phone or ask they say they don't know but will find out and they never get back to me. I've talked to the area manager but he isn't of much help either. MTN is constantly saying they will get back to me every time I phone them and they never do. I have received very poor service from MTN!!!

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Replies (2)

MTN South Africa's replyOfficial

16 May 2016, 20:40

Dear Valued Customer, Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome. Warm regards, mike REQ:***

MTN South Africa's reply16 May 2016, 20:40

Official

Marizanne Z's updateReviewer Update

20 May 2016, 15:10

The area manager, Dries Visser says they are waiting for parts for the phone and the branch manager, Daan at MTN Senekal says the phone is lost. Dries Visser is also ignoring my calls and messages.

Marizanne Z's update20 May 2016, 15:10

Reviewer Update

The area manager, Dries Visser says they are waiting for parts for the phone and the branch manager, Daan at MTN Senekal says the phone is lost. Dries Visser is also ignoring my calls and messages.