Extremely poor service from accounts department

#***3- This is the reference number assigned to my query on 11 January 2015. I asked how much it would cost me to terminate my contract with MTN as it is still within my contract period and it is an early termination. I then waited patiently and up to now the only mails I have received were to say how sorry they are for me leaving and what they can do to rectify the situation. I am still waiting for a figure and I believe that technology does exist that could get me an answer but it does not seem to be used by MTN. I have since lost 2 deals form a competitor due to me not knowing how much I would be paying in! Extremely bad service I would think. The sad part is that MTN does not seem to read the mails that I have rep**** to as they keep on repeating themselves. No personal attempt was made to call me just emails. SAD SITUATION. My query regarding an itemised billing was also not heeded because what I received I can do absolutely nothing with as it only states time and date of me going on line. There are no duration or amount of data downloaded / uploaded! Brilliant MTN you once again showed me your \intelligent"side. I don't need you in my life anymore! """