Extremely poor service for a new Mtn client

Item: MTN South Africa
Rating: 1
Author: Stacy H

I am completely disgusted in the service provided by MTN.

I was contacted on 8/03 at about 6:55 and was offered a contract. I agreed to the flexi 110 with 2gig data.I was promised delivery the week thereafter but only received my package on the 20th. The package included 2 sim cards which obviously meant they split the data on the one and the flexi 110 on the other which is NOT what I requested. Its only common sense,I requested to get ONE cellphone,give me ONE simcard and link my package! I was told to call for activation once received which I did.after being transferred from pillar to post I was routed to a call centre with a voice prompt that stated that the call centre is closed. I then went to the Roodepoort Westgate branch and they were just as useless as the call centres. Its the 23rd and up to date nobody has contacted to find out if my package was received,to assist with the activation and correct the contract. I was told that a pro rata will be charged. I will not pay for the days where no service was provided. The cell is of no use to me since it has stil not been activated! The request has since been escalated to the Ceo complaints department,posted on Resolver complaints and sent to mtn customer service and I still await a response. I honestly chose to move from Vodacom who ive been with for over 10 years to Mtn as I was advised their service is the best but I am completely disgusted with Mtns service.

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Stacy H's updateReviewer Update

26 May 2018, 13:27

Alice, it is the 26 May 2018. My complaint has still not been resolved! on the 28th of March after wasting too much airtime and energy on your pathetic company that knows nothing, I cancelled the service. Your device was handed back to your Westgate Roodepoort branch and i told the fools to remove my information from your records. i was promised that this will all be sorted and i will receive communcation to confirm that it is cancelled. 2 weeks after that i was contacted by someone in your finance team/ complaints team and was told that all is cancelled but was promised a callback as i was in a meeting at the time. up to date, i have heard NOTHING from MTN. This morning i receive an sms with a debit order that that went off, and to my surprize, MTN ********LY DEBITED MY ACCOUNT with R321.23 !!!!! to make things worse,i decided to log into my online banking and noticed that you idiots debited me last month too!!!!!!!!!! R450.29!!!!!! WHO THE HELL GAVE YOU PERMISSION TO DEBIT MY ACCOUNT!!!!! I WANT THIS RESOLVED IMMEDIATELY!!! the debit order will be reversed and your company will be held liable for ALL bank charges incurred. I called 083135- does not exist 083173 @ about 12:50 and got through to Boitshoko in customer service who was just as useless, and transferred me to Nonquanda who had an attitude and was also of no help, i asked for a manager and she kept me on hold and then im assuming transferred me to a manager who then cut my call. 19 minutes of my time gone to waste yet again!! MTN MUST FALL !!!! BY FAR THE WORST COMPANY I HAVE EVER COME ACROSS IN MY ENTIRE LIFE!!! CONTACT ME ********** 906

Stacy H's update26 May 2018, 13:27

Reviewer Update