1 reviews | Active since Feb 2015
EXTREMELY POOR SERVICE EXPERIECE with MTN
I have received extremely poor service from MTN SA, MTN Brits Store incl. the Area Manager<br> Three queries were logged by MTN Brits store , each month, since Dec 2014 billing account was received due to incorrect call charges, incorrect package located and incorrect subs fees been charge since Nashua Mobile contract was transferred over to MTN SA due to the close down of Nashua Mobile.<br> This problem progress involved my facility been suspended from 2/02/2015 and is currently still suspended (10 days).<br> All the bills were fully paid and prove off payment was faxed by MTN Brits store to MTN SA and was confirm that the activating will take place between 2 ~24 hours.<br> No feedback, no reactivating off the account was done after many promises were made by the MTN Brits store personnel. They have no respect for their clients. My attempt to call customer care, Visit MTN Brits Store and discussion with the area manager was not successful.<br> THE MTN HELPLINE 808 NUMBER..DOESNT WORK!!!<br>
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
As a cash paying customer you have 21 days from your billing date to make a payment for any outstanding invoices. Your line has been barred due to the amount of days to make a payment being exceeded.
We will suggest that you get a debit order activated on your account for the last day of the month to avoid suspensions due to payments going into arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response. It was not our intention to have dissatisfied you in any way.
As a cash paying customer you have 21 days from your billing date to make a payment for any outstanding invoices. Your line has been barred due to the amount of days to make a payment being exceeded.
We will suggest that you get a debit order activated on your account for the last day of the month to avoid suspensions due to payments going into arrears.
Regards
Tim
MTN Complaints Management Team: REQ:***
