Extremely poor service delivery from MTN and their staff -

MTN demonstrates non-existent customer care and client service. In fact, my experience is that the staff I dealt with do not understand the concept of Customers and Customer retention. However, when you have a problem you attempt to resolve, you get transferred to this department and never have the opportunity to speak to anybody. You are merely exposed to a very bad taste of music making a noise for literally longer than an hour for several attempts to get through, still with no luck until today. I will merely cancel my debit order and MTN can be sure that they will receive very bad by word of mouth advertising from me with regards to their brand and service delivery. My first contract and my last with MTN. I have contracts with two of their competitors with much better service delivery throughout the entire process, from take-on to meeting customer requirements and customer customised solutions, to after sales service and most importantly, CUSTOMER RETENTION. Contrary to MTN, they do not use their customer retention department to deal with customer complaints.???????? The service is absolutely pathetic and extremely disappointing.