Extremely poor service delivery

So...I initially made contact with MTN on 02 September 2015 requesting a once off itemised billing account for the past three months. It is now the 25th September 2015 and I have spoken to about 10 or 11 MTN call centre consultants. <br> <br> The following are the outcomes of all my effort and time spent in dealing with MTN:<br> <br> 1) I have still not received any itemised billing and data validation reports.<br> 2) I have been charged for x5 itemised billing reports even though I only requested 3 reports i.e. the past three months.<br> 3) MTN sent me sms's stating that reports were sent but I did not receive any in my email. I then provided them with a different email address and again received sms's stating reports were sent but still did not receive anything.<br> <br> So this is my second Hello Peter complaint - After I sent the first complaint I was assured that the matter would be resolved. It has not been resolved since. In my first complaint I stated that I am due for an upgrade but maybe I should cancel my contract...So I have decided to give MTN one last chance. I am currently on the line with an MTN call centre consultant, my new reference number is ***