EXTREMELY POOR SERVICE

I have been trying to upgrade my 3G number for 2 months now. I completed online upgrade applications twice for the same deal. No one has ever called me to confirm the application and when I call MTN to follow up I am constantly getting transferred from one department to another where I have to hold the line which ends up being over an hour everytime. The agents keep telling me the same thing over and over again that they cannot help me and keep transferring me to another department and that department transfers me back to the other with no one to assist me or atleast point me in the right direction for help. When I ask to speak to a manager I am told that their department cannot assist me and I do not get to speak to a manager. I have also asked for the complaints department contact and was told to log it online which i did and someone by the name of Maud Shabalala from customer care responded and advised that my query will be escalated to the sales team and provided an email address for me to follow up but when i tried to email the mailbox to follow up it says the mailbox is no longer valid. It does not matter who you complain to at MTN you just don't get any assistance!

I have wasted so much time on the line and still have not been helped. The lack of assistance is appalling! I have been a loyal MTN customer for over 10 years and not to get any assistance for a simple online upgrade is just disgusting!