Extremely Poor Service and Unreliable Network from MTN

Dear MTN Customer Service, I am writing to express my profound dissatisfaction with the service I have been receiving from your company. I am incredibly frustrated with the lack of support and the continuous network issues I have been experiencing, despite paying for an Uncapped Router service. When I first purchased the MTN Uncapped Router, I was assured by the sales representative that I would not face any network problems. Unfortunately, this has proven to be false. The service worked fine for only two weeks, after which the network quality has deteriorated significantly. I am now left without reliable internet service, which is extremely frustrating. To make matters worse, I have been trying to contact your customer service for assistance. However, every time I call, I am placed on hold for an extended period without any resolution. Despite this ongoing issue, my account continues to be debited every month for a service that is not working. This situation is unacceptable, and I demand immediate attention to resolve this matter. I expect either a full resolution of the network issue or a refund for the months in which I have not received the service I paid for. I look forward to a prompt response and a swift resolution. Sincerely, Thandazile Thusi *** *** BA***