1 reviews | Active since Apr 2017
Extremely poor service and rude staff
<p>I requested to have a number swap through mtn which cost me R250.</p> <p> </p> <p>I was told it would take 24 hours, 7 days later and numerous calls to the MTN call centre, dealing with extremely rude operators who didn't care about resolving the issue, I was given one story after another, speaking to call centre manager didn't resolve anything.</p> <p> </p> <p>I had also requested a number swap with telkom, which didn't cost me a cent, and before I even left the telkom store I had my new number.</p> <p> </p> <p> </p> <p>My experience with MTN is that they are rude and do not care about there customers needs.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have ricaed the number and it has now been reconnected on the network please try using it,it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have ricaed the number and it has now been reconnected on the network please try using it,it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***9