Extremely Poor Service and Lack of Transparency from MTN

I am beyond frustrated with the way MTN has handled the closure of my cellphone contract.

My contract expired on 16 July 2025, and before that, my account was handed over to SSD Attorneys. I paid all outstanding fees and received confirmation of payment. However, when I requested a paid-up letter, I was told that MTN refused to issue one, claiming there was still an amount outstanding and that I should contact their legal department.

After following up with MTN Legal, I was informed that I only owed R23, which I paid immediately. Despite this, I have been given the runaround for weeks. Every time I call, I get different stories and amounts. First it was R23, then R200+, now suddenly I’m being told I owe over R700 to "terminate" the account—despite already settling everything.

I even spoke to a line manager, Zenzo Ghavala, who promised on 08/08/2025 to close the account and send me proof. It’s now weeks later and still nothing. No callback, no termination letter, and no transparency. Just excuse after excuse.

MTN, I need someone to take responsibility. I demand clear communication and immediate proof of account closure. This has gone on for far too long.