Extremely Poor Service

I previously had an account with Urban Lifestyle Rewards. When Urban Lifestyle attempted to debit my account, I stopped the debits. I have since been trying to contact MTN via 083 135 to make a payment directly. Unfortunately, my service has now been suspended, which has left me with limited or no access to my applications linked to this number. When I was able to get through, I was advised to send an email to ***, but I have not received a response. I want to pay my account and ensure my payments are made, as I understand that non-payment may result in MTN listing me. This situation is not due to any fault on my part, and I would appreciate urgent guidance on how I can make the payment and have my line reinstated.