OS
Olivia S
1 reviews | Active since Oct 2012
25 Sept 2015, 12:51
Extremely Poor service
I completed an insurance claim form on 07 September 2015 and sent it to to [Email Removed]<br> To date I have not received any feedback whatsoever regarding my claim. I have tried to contact the insurance call centre on numerous occasions but each time the call disconnects. It's as if the call is purposely cut. Is the Insurance department not taking calls from customers anylonger? This is truly poor service. I tweeted to @MTNzaService on Twitter - and no response from there either. I've been a paying contract customer for years and I hardly ever have issues but the few times when I need to call on MTN for service related issues, then I am grossly disappointed. <br>
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Replies (1)
MTN South Africa's replyOfficial
26 Sept 2015, 09:22Hello Dis_gruntled,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that insurance has sent you an email regarding your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that insurance has sent you an email regarding your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply26 Sept 2015, 09:22
Official
Hello Dis_gruntled,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that insurance has sent you an email regarding your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that insurance has sent you an email regarding your claim.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,