1 reviews | Active since May 2015
Extremely Poor Service
Just ported to MTN not knowing that I will be experiencing day after day. Not to mention the bad attitude I experienced when speaking to Sello at the Call Centre on 30/07/2015 night. As he couldnt obviously help me I was referred to the nearest MTN retail shop at Highveld Mall Witbank and what a bad service woow unbelievable. These two shops dont have a phone to contact the MTN contact centre from inside and as a result they still couldnt help so Im stuck, what a joke. <br> <br> Im struggling to get hold of the call centre as I have apparently reached my monthly limit after calling trying out the sim swop confirmation. Im also struggling with some phone settings and no one could help including the call centre.
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated your complaint directly to the management team within our Prepaid Department. We've requested that you be contacted directly with assistance on the number provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've now escalated your complaint directly to the management team within our Prepaid Department. We've requested that you be contacted directly with assistance on the number provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,