Extremely Poor Service

TO WHOM IT MAY CONCERN

I have entered in 2 contracts with MTN in May 2018.

It was agreed that I would get 8GB of data (4day+4night express) on both contracts.

On my ********** 070 contract I received 8GB for the 1st 2 months and only received 4GB of data for my ********** 966 contract. Upon which I phoned MTN and told them about my dillema.

MTN then gave me 4GB(2GB day + 2GB night express) on both contracts.

I phoned in and complained about their error which they told me I must forward them my contracts, which I did.

They were not satisfied with that because they said I send them the Summary Contracts which was the only Contracts in my possesion; and told me to go to any in-store branch and tell the instore representitive to get the codes for the files, which I've done.

I've phoning them atleast twice a week for 6months to get my quiry resolved and yet they cant.

The latest refference number I got from them is ********** 33.

Please help me in getting this quiry resolved as I must buy extra data per month which is totally unecessary and is making a whole in my pocket.

Hope in hearing from you soon.

Regards, Kelvin Paul