MM
Mapula M
1 reviews | Active since Jul 2018
03 Jul 2018, 18:28
Extremely Poor service
Extremely Poor service.
Did a phone upgrade with MTN"s Retentions department. The phone that was delivered was faulty then took the phone to their repair center in Midrand. An assessment was done, The outcome was the phone should be replaced. MTN"s retentions department is giving me the runaround ,I have given them documents that they requested and now they want additional documents which were never given to me. I'm disappointed at the level of incompetency of their uninformed consultants.
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MTN South Africa's replyOfficial
03 Jul 2018, 20:20Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have engaged with our retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 Jul 2018, 20:20
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have engaged with our retentions department to make contact with you and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,