Extremely poor service

This complaint is with reference to the extreme dissatisfaction with the consistent poor service from MTN. In summary, my contract should have been loaded with 500 minutes however someone "conveniently" only loaded 50 minutes. It is now almost a week since I complained and still no resolution. I have escalated to numerous MTN staff , MTN complaints as well as sent two emails to Ralph Mupita (MTN CEO) and still no resolution.

Customer centricity is certainly not a top priority for MTN especially not for the team at MTN Nicolway.