Extremely poor service

I app**** for their home Internet which when it was delivered dirty and brocken.

I returned it to MTN and they said I must wait for repairs, I asked how can it be that as a new customer I have to wait for repairs for something I haven't even used. Then I just told them to cancel the deal. They said I must call client service to cancel, I did then they said I must call their third party Vasco connect, heo by the way does not respond to calls, emails or WhatsApp.

I then made the matter aware to their chat agent on Facebook who said they will cancel within 3 business days... Which was a not done... Now they telling me about cancellation fees, where I requested to cancel during the cooling off period.