1 reviews | Active since Oct 2013
EXTREMELY POOR SERVICE
I called MTN on Saturday 21 March 2015. at 09h45 I received a message from MTN stating that I have been credited with my monthly credits. Just before I received this message, I had R800 airtime in my phone and R282 worth of data. As soon as I received the message half my airtime disappeared and ALL my data disappeared. I called your call centre and a lady answered (WE AGREED THAT SHE CALL ME BACK ON SUNDAY - AND SHE DID NOT). She told me that my query had been logged and that the airtime and data would be re-instated within 2 - 24 hours. Its Monday and NOTHING has happened. Come on MTN, I have been a loyal paying customer for the past 5 years with you, with 4 contracts. I would like that lady I spoke to(reference ***6) to call me back before this day is over and I need my airtime and data reinstated. I really do not want to stop my debit order, but because I feel I have been ******, I will. The amount in question is R681. I will pay my debit order this month, less R681.
Thank you for your post.
Kindly note that the Billing department will have to investigate the matter and give feedback on a resolution. However, this can only be done once the invoice has been closed, and this will be on 21st April.
You will therefore need to contact the call centre on that day and log a billing query for the provisioning of data and airtime on the invoice dated 20th April. You can also quote the previous reference number (***).
Regards
Mary
REQ:***
Best regards,
Thank you for your post.
Kindly note that the Billing department will have to investigate the matter and give feedback on a resolution. However, this can only be done once the invoice has been closed, and this will be on 21st April.
You will therefore need to contact the call centre on that day and log a billing query for the provisioning of data and airtime on the invoice dated 20th April. You can also quote the previous reference number (***).
Regards
Mary
REQ:***
Best regards,