Extremely poor MTN poor customer service

<p>As a current, up to date paying customer with MTN, I thought I would expand my product services to include a 10GB data package. After all the drama of finally getting the contract up and running i.e ne<span style="font-size: 14px;">w application forms, sim card not Ricad, wrong package, all for which I had to revisit the store twice, I discovered that the 10GB package was too small for me.....This was incidentally, 2 weeks into the contract. I visited the store again, MTN Galleria, to migrate, only to be told, 1) they don't know if they can do it and, 2) TO FILL PAPERWORK IN AGAIN AS A NEW CUSTOMER, to simply migrate package!</span></p> <p><span style="font-size: 14px;">EVENTUALY after 3 days ( after me contacting customer service), they told me they can do it, but I must pay the normal full price of R1500/ month for a 20GB package, as the other was on a promotion!!! This promotion is still on by the way.</span></p> <p><span style="font-size: 14px;">I told them I was not accepting that as the 'promotional price' is the normal price anywhere else!! Being a customer since 2001, was disillusioned with all of this that they could not accommodate me!!</span></p> <p><span style="font-size: 14px;">I contacted MTN to cancel my cell phone contract as a result of the above( having 2 months left) and spoke to Precious Phuza of the Win back and retentions department and she told me that it was not acceptable and she would sort it all out. Since I thought I finally had faith in the process, I renewed my cell contract as well. Big mistake. </span></p> <p><span style="font-size: 14px;">Firstly the cell package was the wrong one.....I had to contact her to correct it. When it was finally corrected, THE 30GB ONCE OFF BONUS DATA JUST SIMPLY DISAPPEARED!! When I again enquired, I was told THAT BECAUSE I DID A PACKAGE MIGRATION I FORFEIT THE 30GB!!</span></p> <p><span style="font-size: 14px;">This was not my fault as it was a ****** up the first time. COME ON MTN PLAY THE MAN AND NOT THE BALL!</span></p> <p><span style="font-size: 14px;">Secondly, I am still waiting for the package migration to the 20GB which I was promised that it would be sorted out! I was sent a package migration form, which I promptly filled in and returned. Never heard anything again.</span></p> <p><span style="font-size: 14px;">I AGAIN phoned 808 and complained as to what is going on. Precious phoned me and told me that I had TO FILL IN NEW SUBSCRIBER FORMS, as the system asked for it since I have a sim only package (***??) So what??</span></p> <p><span style="font-size: 14px;">I said to her look.....the package is only 2 months old and I have just filled the very same paperwork when I app****! I am not a new subscriber, I have been with MTN since 2001!! She said to me, she will see what she could do. One week passed, still no migration and no call back from Previous.</span></p> <p><span style="font-size: 14px;">I phoned in again and asked to speak to Precious. Was first told she is not there and then they don't know such a person, so was passed to 3 different departments, all of which told me that they wanted copy of ID, package migration form and new subscriber forms!!! ***??? I was also told that Precious Phuza would phone me regarding it all. Again ***???</span></p> <p><span style="font-size: 14px;">I am still waiting for that call, another week further on! I decided to correspond via email. She still has not rep**** and I am still no closer to a SIMPLE package migration. Do you want the business??? Is this how you do business??</span></p> <p><span style="font-size: 14px;">One would assume with all of this, that the package migration is an extra R10000! In actual fact, it is a matter of a mere R200!!! R299 to R499.</span></p> <p><span style="font-size: 14px;">PATHETIC! Why do I need to fill in new subscriber forms?????</span></p> <p> </p> <p><span style="font-size: 14px;">My emails go ignored. I still have not been contacted or migrated....,.(12/02/17)</span></p> <p>THE ABSOLUTE BOTTOM LINE IS, MTN, THAT A CUSTOMER SHOULD NOT HAVE TO GO THROUGH THESE GAMES, ESPECIALLY ONE THAT IS A REGULAR ON TIME PAYING CUSTOMER AND ONE THAT HAS BEEN A CUSTOMER SINCE 2001!!!! Does customer loyalty not mean anything??</p> <p> </p> <p>I was hoodwinked via bad service, to renew my subscription.......I will CERTAINLY TERMINATE in 2 years time.</p> <p> </p> <p> </p> <p> </p>