ER
Eran R
1 reviews | Active since Apr 2018
12 Mar 2019, 09:37
Extremely Poor customer service from MTN
After logging a complaint in the 28 February 2019 on hello Peter I have received one response from Renall Chetty asking for the numbers in question and there after nothing. It's been 2 weeks since that reply and this is totally unacceptable amd appalling. How does MTN work? My new data has kicked in and my old data has not been explained neither have I been credited or reimbursed with all the day data that was being used instead of night data. I request answers and a response regarding this issue with your company.
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Eran R's updateReviewer Update
13 Mar 2019, 10:59Good morning Dinesh.
I have had no proper explanations or correspondence from Delene. I do not wish for her to continue handling this matter as she is totally *********** in her job. She kept on giving me false information and sent me many messages stating that's she is awaiting itemized billing and usage reports and logged requests for credits. And all this I can show to you if need be. I also contacted the regional manager and she told me straight that she could not do anything about this. That is why I decided to post this on hello peter. Then yesterday I received a call from Delene stating that I must go to a mtn store and get itemized billing and they will show me and I will not be charged for this. This is optional if I want this every month I must pay for it etc. Then she sent me an sms stating that I will be charged for this report. I have been told so many different stories from Delene and also the call centre on 135. In the end here during all this time whilst putting complaints through my night data was not being used on both my SIM cards and it was using the day data 24/7.
According to Delene it was being used. So please show me where and how it was being used. I always ensure my bill is paid before due dates. So I would like MTN to sort this out and reimburse me with data because every month I used to have data carried over and for the past 2 months all the day data was being used. Delene also told me to go to the pavilion store as they have data technician available they have no telephone number to call them it's a walk in store. I live very far from pavilion and don't have the time or vehicle to get me there. But yesterday I googled the number "yes they have a number." And spoke to Fazila who told me I can come in on a Saturday or Sunday and the technician will assist me free of charge as I am a mtn customer. So since February I have been given the run round to find out what's happening with my data. Do you think this is fair to me as a customer pleading for assistance?
So delene has **** to me and not given me any assistance with regards to my issue. I await ur urgent response and assistance with this case.
ER
Eran R's update13 Mar 2019, 10:59
Reviewer Update
Good morning Dinesh.
I have had no proper explanations or correspondence from Delene. I do not wish for her to continue handling this matter as she is totally *********** in her job. She kept on giving me false information and sent me many messages stating that's she is awaiting itemized billing and usage reports and logged requests for credits. And all this I can show to you if need be. I also contacted the regional manager and she told me straight that she could not do anything about this. That is why I decided to post this on hello peter. Then yesterday I received a call from Delene stating that I must go to a mtn store and get itemized billing and they will show me and I will not be charged for this. This is optional if I want this every month I must pay for it etc. Then she sent me an sms stating that I will be charged for this report. I have been told so many different stories from Delene and also the call centre on 135. In the end here during all this time whilst putting complaints through my night data was not being used on both my SIM cards and it was using the day data 24/7.
According to Delene it was being used. So please show me where and how it was being used. I always ensure my bill is paid before due dates. So I would like MTN to sort this out and reimburse me with data because every month I used to have data carried over and for the past 2 months all the day data was being used. Delene also told me to go to the pavilion store as they have data technician available they have no telephone number to call them it's a walk in store. I live very far from pavilion and don't have the time or vehicle to get me there. But yesterday I googled the number "yes they have a number." And spoke to Fazila who told me I can come in on a Saturday or Sunday and the technician will assist me free of charge as I am a mtn customer. So since February I have been given the run round to find out what's happening with my data. Do you think this is fair to me as a customer pleading for assistance?
So delene has **** to me and not given me any assistance with regards to my issue. I await ur urgent response and assistance with this case.