Extremely poor customer service at the MTN Gateway branch

As a loyal MTN customer for the past 20 years to have received the service that I have received is atrocious. The customer service at the Gateway branch, the MTN mobile communications store, is pathetic.

I have renewed my contract about 3 weeks ago and have been experiencing problems ever since. I cannot view my incoming calls; the caller ID is coming up as “UNKNOWN.” I cannot take calls when I am in meetings, and I cannot return any of these missed calls due to the calls coming up as “UNKNOWN.”

I went to the store and the sales consultant checked the settings on the phone and could not find anything wrong. The sales consultant said she would get back to me as the system was offline and could not log the query. She never got back to me, so I tried to contact her, but she ignored my calls. When I called from a different number, she answered the call?

I had to cancel several meetings just to go personally to the store to resolve this problem. Instead of helping me, the manager of the store had an attitude with me. The moment I mentioned I would post my issue on hellopeter, she referred my matter to her manager. Her manager had told me that they had a similar problem which took 4 months to resolve. As a businessman, I cannot wait 4 months for this to be resolved, as I will be unable to return calls, which could be from potential and existing customers. This problem can have adverse effects on my business.

All I am asking for is for MTN as my service provider to resolve this problem as soon as possible.