Extremely poor complaint handling and unresolved DataShare issue

I am extremely disappointed with MTN’s handling of my complaint.

My DataShare problem started on the very first day I called for assistance. During that call, the agent deleted all the numbers linked to my DataShare service and could not restore them properly — only one number was added back. I am now dealing with the consequences of an MTN staff member’s mistake.

Since then, I have exhausted every possible channel: emails to Ferdi Moolman and Ralph Mupita, MTN Complaints, Facebook DMs, in-store visits, and multiple calls to the service centre. Despite this, my issue remains unresolved and my communications are largely ignored.

It is unacceptable that MTN claims this cannot be fixed. Surely a company of this size has back-end systems to correct errors caused by its own agents. I am being penalised for something that was not my fault.

My options are exhausted, my problem continues, and MTN has failed to take accountability.