Extremely POOR/ BAD SERVICE

I took out a month to month home wifi contract on the 27th August 2024. The telephonic conversation between me and the agent came out to an agreed amount which the link was sent to me for payment. The next thing on 9 September 2024 my service was suspended. Phoning the call Centre half the day with no joy and being sent from pillar to post I came to a supervisor and asked that she listens to the call as there were amounts I was not aware of I have to now pay. I pose the question that my September subscription is not used up why are they suspending me for October already no proper answer she took my information and was going to escalate my enquiry still no feedback. I then emailed the CEO the service was reconnected but again this morning off and I am working from home. So I requested te service reconnected or a refund still no reply. Your assistance will be greatly appreciated.