Extremely poor action and response from Mtn.

<br> <br> I reported my problem to Hello Peter about 2 weeks ago. I was then contacted by Mtn advising that my problem had been expedited to the relevant department. They also sent the full details of the complaint to the Herm**** Branch who obviously knows all about it, but Mtn has not advised that the contract has been reversed. All emails from the local agent are ignored and he gets no response. Meanwhile I am paying for an upgrade that I don't have.<br> My letter to Hello Peter was forwarded to the local Mtn branch on the 17th November. I had one missed call from Mtn, but nothing further. NOTHING HAS HAPPENED.<br> This mess started during June, when I asked for a Sony E4. For at least three weeks we were informed that the phones would arrive the following week. Eventually we were told that this phone would not be made available at all. Because my phone was giving trouble and I was desperate for a functioning phone, I accepted a different Sony. As mentioned before, the first one was faulty, the second one was faulty and when I was offered yet another one I refused to accept it.<br> Will somebody please sort this out so I can get a functioning phone. I would also appreciate a refund.<br>