Extremely Poooooooooooooor Service

Below, is the 2nd email i sent to MTN for the poor service I received after taking a Wifi contract on the 21st of Jan and I sent the email 2 days ago to only receive a response now referring me to different department after I spoke to 2 ppl who were not able to assist and referred me. When I was applying for the contract online and received an error with trying to pay, a consultant quickly called to assist with the contract and now that incomplete and incorrect information was provided then no one is available to fix the mess. Ai I am extremely disssapointed with MTN, at least reach out to your clients...Ai Man just cancel your fly by night contract and remove unnecessary charges, listen to ur recording and train ur consults well...Refrain from robbing clients

Good day,

To whom it may concern,

I am writing this email as a very disappointed client. I took a WIFI contract on the 31st January 2025 for R269, I was advised to pay an amount of R277.68 on the same day for Pro-rata for the last day of Jan and full monthly subscription for February. I chose the 4th as the debit order date and was surprised when my debit order did not go through and got an error message from my bank stating I had insufficient funds. I then received a statement from MTN with the balance that I don't understand, I then responded to the email with my concerns but I have never received a response till date. Today i contacted 083 135 and i did not get assistance, they advised me to contact ***which i then did but also failed to assist me as they referred me back to 135, i then requested for an email address. I spoke to ONAM MBANE on the 1st call and on the 2nd call I spoke to Hayley. She then explained i was charged pro-rata from the 05th which is supposed to be removed and also that i was charged twice for the payment link, which is upfront mandatory payments which also needs to be removed. Kindly listen to the call recording and resolve this matter the quickest as I feel like this is daylight ******* and I am not happy with the service as it is affecting my credit record and please HELP ME WITH CANCELLING THE ACCOUNT. I WANTED TO START A RELATIONSHIP WITH YOU GUYS BUT YOU GUYS FAILED DISMALLY.

Hoping to get the prompt response.