Extremely irritated with the service I received from mtn

I'm am extremely disappointed with the service that I have received from MTN.

I sent and email through on the 10th June 2020, today is the 22 June 2020 and I still haven't received a response.

I've been a loyal customer since 2011, always made payments on time to ensure that I keep a good credit record with MTN.

Last year September I received a call from an outsourcing company called Cell Network, the lady that I spoke to, asked me if I would like to migrate from my R309 package to a R299 package with more benefits, there will be no extra charges at all, I specifically made sure with the consultant that I will ONLY be paying R299, and that there will be no extra cost and I requested that she send me a copy of the UPDATED /NEW contract. To date I haven't received anything at all.

Ever since I have been billed R499 (R299 for the data and R200) I have been in contact with MTN to sort out this mess and to cancel the migration "which was done by the out sourcing company", yet every month my phones line gets cut off. I called in on several occasions, only to get told that my contract is in arrears. I'm sick and tired of having to phone in to have this sorted out every month.

After numerous phone calls, I've been advised that the migration was cancelled, yet I'm still been billed R499 every month on my invoice!

I even got phone calls from MTN asking me if I would like to upgrade my contract as I am due for my upgrade, but how do I even upgrade my contract, if the problem that has been going on for 8 MONTHS HAS NOT BEEN RESOLVED??? Do I even want to upgrade with MTN after this mess. I am utterly disappointed in MTN.

After 8 months of struggling. I am now forced to seek legal aid with this matter as I feel only an attorney can assist me with my unresolved issues with MTN.

I sent an email last week Wednesday and I have attached all email correspondence including call record logs for referencing and to aid me in my legal case. (I done a follow up on Monday and the guy I spoke to, told me that he will get some one in the customer service department, to contact me... It's Wednesday today and I'm still waiting)