FNDV
Fiorella Noriega Del Valle

1 reviews | Active since Sept 2012

02 Mar 2015, 08:36

Extremely impressed with the service provided

Gregory Muthen (Outbound Call Centre Agent at MTN Direct) has provided me with excellent assistance in porting from my previous network to MTN and obtaining my new contract.<br> <br> Delivery of the phone occurred within 2 days of providing my details and he was available and willing to assist with other ancillary issues (including emailing me to check up that everything had been sorted on a Saturday morning).<br> <br> I am very impressed with the service from him and his dedication to customer satisfaction and believe he is a credit to the company.

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Mar 2015, 15:30
Official
Hello Fiorellan,

Thank you for your post.

I will escalate the compliment to Gregory Muthen and his supervisor.

We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***

Best regards,