Extremely High Prorate amount, Very poor service

Over billing (extremely high prorate) So MTN advertises a Data package for R399.00 per month for 24 months. I was informed that 70% is the Prorate amount. According to MTN the Prorate amount is R1126.54. Extremely high. My first was debit was R1525.54. This is almost 3 times more than the advertised amount. How is this possible? It has not even been a full 30 days. I have communicated with MTN customer care. All I got was "it has been escalated' ticket number issued etc, week excuses, very slow replies, then I get response "it has been rejected'' twice. No pro-active feedback. This has been going for more than over 2 months. I don't think they should be called Customer care. Nothing has been resolved. I have used so much of my time and energy, MTN replies on via email "We look forward to being of service to you in the future." copy and paste, Really!!! They keep giving week excuses and replies only they understand.

for 2 months MTN cannot explain to me why the Prorata amount is so high, the trail of email is shocking. I have been with MTN more that 17 years. The most pathetic service provider in South Africa and the most complaints, I have received Much Better service from Telkom For the first time I am highly dissapointed after being a loyal customer for so long. Dissapointed is an under statement. Is there any way of getting out of this contract without any penalty fees. Please help MZ Loonat