1 reviews | Active since Jul 2015
extremely high account for no reason
i have been a client with MTN for many years with no complaints until this month i had 7.1GB of data available to be used of which i used 7GB the next MTN was of so left if thinking it might be a technical issue on the Sunday i phone in to be told that my account had been suspended as i had reached my limit of R1400-00 due to high data used and the operator confirmed that in the Friday i still had 7 GB available but he could not explain how it was possible if i only used 7GB and to make matters worse normally when u get close to your limit i receive a messages stating that, to this day i have not even received any sms regarding that then today when the debt order goes off is it R1871-00 and the call center agents attitudes are terrible and unprofessional
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have had an 11.638G Data usage for the July invoice. I will however have your query escalated to our Billing Department for further investigation and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Upon investigating your account I have noted that you have had an 11.638G Data usage for the July invoice. I will however have your query escalated to our Billing Department for further investigation and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***